April 20, 2024

Having trouble getting your Surface Pro 7 to turn on? Here are some tips on how to fix the issue.

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Check Charge and Disconnect Accessories

Surface Pro 7 charging cable and accessories

Next, disconnect any accessories such as a computer mouse, USB flash drive, computer keyboard, or SD card that may be plugged into your device. Sometimes, these accessories can cause issues with the startup process.

After disconnecting all accessories, press and hold the power button for at least 30 seconds to perform a reboot. This can help reset any minor glitches that may be preventing your Surface Pro 7 from turning on.

If your device still does not turn on, try plugging it into a different power source using a different electrical connector. If this does not work, you may need to seek technical support from Microsoft or visit a Microsoft Store for further troubleshooting.

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Use Keyboard Shortcuts to Wake

Surface Pro keyboard with power button highlighted

If your Surface Pro 7 won’t turn on, try using keyboard shortcuts to wake it up. Press and hold the Ctrl + Alt + Delete keys simultaneously for a few seconds. This can help to jumpstart the device and get it back online.

If that doesn’t work, try pressing the Windows key + Ctrl + Shift + B to reset the graphics driver. This can sometimes fix issues with the display and help the device to turn back on.

Another keyboard shortcut you can try is Windows key + L, which locks the screen. Sometimes, unlocking the screen after it has been locked can help to resolve power issues.

Perform a Force Restart

1. Press and hold the power button on your Surface Pro 7 for about 30 seconds.

2. Release the power button, then press and hold it again for another 15 seconds.

3. After that, release the power button and wait for a few seconds.

If your Surface Pro 7 still doesn’t turn on after performing a force restart, you may need to try other troubleshooting steps or seek technical support from Microsoft. It’s also a good idea to check the power supply, connections, and battery to ensure everything is functioning properly. Sometimes a simple force restart can fix the issue, but if not, further investigation may be necessary.

Inspect and Replace Charging Cable If Necessary

  • Check the charging cable for any visible damage or fraying.
  • Try using a different charging cable to see if the issue is with the cable itself.
  • If the cable is damaged, replace it with a new one.
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Execute a Soft Reset

If the soft reset doesn’t work, try connecting your Surface Pro 7 to a power source using the AC power adapter and letting it charge for at least 30 minutes. Sometimes a drained battery can prevent the device from turning on.

Another option is to perform a two-button shutdown by pressing and holding the power button and volume up button simultaneously for 15 seconds. This can help reset the device and fix any power-related issues.

Seek Professional Help or Service Options

If you have tried all the troubleshooting steps mentioned above and your Surface Pro 7 still won’t turn on, it may be time to seek professional help or consider service options. Contact Microsoft Support or visit a Microsoft Store for assistance.

Do not attempt to open your Surface Pro 7 or tinker with its internal components if you are not experienced in handling electronic devices. This could void your warranty or cause further damage to the device.

If your Surface Pro 7 is still under warranty, Microsoft may offer repairs or a replacement device. Check the warranty status of your device before seeking outside help.

Consider taking your Surface Pro 7 to a certified computer repair technician who specializes in Microsoft Surface devices. They may be able to diagnose and fix the issue with your device.

If professional repair is not an option, you may need to explore service options such as purchasing a new device or trading in your Surface Pro 7 for a discount on a newer model.


How do I turn on my Surface Pro 7 but the screen is black?

To turn on your Surface Pro 7 when the screen is black, you can try doing a forced reset. Press and hold the Power button for 30 seconds, then press and hold the Volume up and Power buttons together for at least 15 seconds before releasing them.

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How do I reset an unresponsive Surface?

To reset an unresponsive Surface, you can press and hold the volume-up button and the power button simultaneously for about 15 seconds until the screen turns off. Keep holding the buttons for at least another 15 seconds before releasing them. Wait for 10 seconds before powering on the device again.

Why won’t my Surface Pro charge or turn on?

Your Surface Pro may not charge or turn on due to a faulty power supply, damaged connector, loose connection, lack of power in the outlet or surge protector, or certain battery settings preventing charging.

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