May 23, 2024

Having trouble with your Logitech wireless mouse not working? Check out these solutions to get it back up and running smoothly.

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Initial Troubleshooting Steps

Check the Battery: First, ensure that the battery in your Logitech wireless mouse is not dead. Replace the battery with a new one if necessary.

Restart the Computer: Sometimes, a simple reboot can solve the issue. Restart your computer and see if the mouse starts working again.

Check USB Connection: If your mouse is connected via a USB dongle, make sure it is properly plugged into the computer. Try connecting it to a different USB port to rule out any connectivity issues.

If the mouse is connected via Bluetooth, make sure the Bluetooth is turned on and the mouse is paired with the computer.

If none of the above steps work, try uninstalling and reinstalling the device driver for the mouse in the Device Manager. This can often resolve issues with the mouse not working properly.

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If the problem persists, you may need to reset the mouse hardware or consider contacting Logitech support for further assistance.

Resetting Connection Methods

If the mouse uses a dongle or USB receiver, you can also try re-pairing the device. To do this, press and hold the reset button on the receiver for a few seconds, then press the reset button on the bottom of the mouse. This should establish a new connection between the two devices.

Another option is to reset the wireless connection between the mouse and the computer. To do this, turn off the mouse and then turn it back on. You can also try removing the batteries and reinserting them to reset the connection.

If none of these methods work, you may need to reinstall the device drivers for the mouse. You can do this by accessing the Device Manager in your computer’s control panel and uninstalling the current drivers. Then, restart your computer and the drivers should reinstall automatically.

Updating and Managing Drivers

To update and manage the drivers for your Logitech wireless mouse, you can start by checking for any available updates on the Logitech website or through the Device Manager in Windows 10. Make sure to also check for any specific driver updates for your mouse model.

If the mouse is still not working after updating the drivers, you can try uninstalling the current drivers and then reinstalling them. To do this, go to the Device Manager, find your mouse under the “Mice and other pointing devices” section, right-click on it, and select “Uninstall device.” Then, restart your computer and the drivers should reinstall automatically.

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If the issue persists, you can try using a different USB port or replacing the batteries in your wireless mouse. It’s also worth trying the mouse on a different computer to see if the issue is specific to your personal computer.

If none of these solutions work, you may need to contact Logitech customer support for further assistance or consider getting a replacement mouse if the hardware is the issue.

Physical and Environmental Checks

  • Check the Batteries:
    • Open the battery compartment of the mouse and check if the batteries are installed correctly.
    • If the batteries are old or depleted, replace them with new ones.
  • Clean the Sensor:
    • Use a soft cloth to clean the sensor on the bottom of the mouse.
    • Make sure there is no dust or debris obstructing the sensor’s functioning.
  • Check for Interference:
    • Move the mouse closer to the wireless receiver to see if distance is causing the issue.
    • Remove any potential sources of interference, such as other wireless devices or metal surfaces.

Cross-Device Testing

Check for Compatibility: Ensure that the wireless mouse is compatible with the operating system of the device you are trying to use it with. For example, if you are using Windows 10, make sure the mouse is compatible with this operating system.

Check Batteries and Connection: Make sure the batteries in the wireless mouse are not dead and that the mouse is properly connected to the computer. If the mouse uses a USB receiver, ensure it is plugged in securely and try using a different USB port if necessary.

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If the issue persists, it may be worth considering re-installing the device driver to see if this resolves the problem. You can also try using the mouse with a different computer to see if it works on another device.


Why is my Logitech mouse not working even with new batteries?

Your Logitech mouse may not be working even with new batteries because the receiver and the mouse may need to be paired using the Connect Utility from the Logitech website. This can help resolve any connectivity issues and get your mouse working again.

How do I fix an unresponsive wireless mouse?

To fix an unresponsive wireless mouse, troubleshoot power issues by checking the batteries, charging the mouse, or replacing the charger. Try plugging the mouse into a different USB port and turning the Bluetooth connection off and on again. Additionally, ensure that the mouse drivers and system software are up to date to resolve any driver or software issues.

Why did my Logitech wireless mouse stop working?

Your Logitech wireless mouse may have stopped working due to low battery levels or a lost connection with the USB receiver. Make sure the batteries are fresh and properly installed, and try resetting the connection to see if that resolves the issue.

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