June 18, 2024

Having trouble retrieving directory listings in FileZilla on Windows 10? Look no further as I provide solutions to fix this issue effortlessly.

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Understanding the “Failed to Retrieve Directory Listing” Error

If you are encountering the “Failed to Retrieve Directory Listing” error while using FileZilla on Windows 10, there are a few troubleshooting steps you can try to resolve the issue.

Firstly, ensure that the correct port is being used for the File Transfer Protocol (FTP) connection. The default port is 21, but it may vary depending on your setup. You can check the port settings in FileZilla by going to Edit > Settings > Connection > FTP > Transfer Mode.

Next, check if your router or firewall is blocking the FTP connection. You may need to configure port forwarding or allow FileZilla through your firewall settings. Refer to your router or firewall documentation for instructions on how to do this.

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Another possible cause of the error is an issue with the server’s security settings. If the server requires Transport Layer Security (TLS) or Secure FTP (SFTP), ensure that the correct protocol and port are selected in FileZilla.

Finally, double-check that you have entered the correct IP address, username, and password for the FTP connection. These details can sometimes be mistyped, leading to connection errors.

Solutions for FileZilla’s Retrieval Error

FileZilla logo

  • Update FileZilla: Ensure you are using the latest version of FileZilla to avoid any compatibility issues.
  • Check firewall and antivirus settings: Temporarily disable firewall or antivirus software to determine if they are causing the retrieval error.
  • Verify server settings: Double-check that the server settings in FileZilla are accurate, including the host, port, username, and password.
  • Passive FTP mode: Try switching between active and passive FTP modes in FileZilla as it can resolve retrieval errors.
    Verify server settings: Double-check that the server settings in FileZilla are accurate, including the host, port, username, and password.
Passive FTP mode: Try switching between active and passive FTP modes in FileZilla as it can resolve retrieval errors.
  • Limit simultaneous connections: Reduce the number of simultaneous connections in FileZilla settings to avoid overwhelming the server.
  • Enable “Use plain FTP” (if supported): Some servers may not support secure FTP (SFTP), so enabling plain FTP might resolve the retrieval error.
  • Check network connectivity: Ensure you have a stable internet connection and try accessing the server from a different network to rule out network-related issues.
  • Restart router/modem: Restarting your network equipment can sometimes resolve temporary connectivity issues.
  • Contact server administrator: If none of the above solutions work, reach out to the server administrator for assistance with the retrieval error.

Troubleshooting Steps for FileZilla’s Failed Directory Listing

FileZilla's interface with error message

If you’re experiencing a failed directory listing in FileZilla on Windows 10, there are a few troubleshooting steps you can try.

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1. Check your firewall settings: Make sure FileZilla is allowed through your firewall. You may need to add an exception or adjust your firewall rules to allow FileZilla to access the internet.

2. Verify your FTP settings: Double-check that you have entered the correct FTP server address, port number, and login credentials. Ensure that the server supports the FTP protocol.

3. Check your network connection: Confirm that you have a stable internet connection and that your router is properly configured for FTP connections. You may need to configure port forwarding if necessary.

4. Enable passive mode: In FileZilla, go to “Edit” > “Settings” > “Connection” > “FTP” > “Passive mode” and select “Use the server’s external IP address instead” and “Fall back to active mode” checkboxes.

5. Test with another FTP client: If the issue persists, try connecting to the FTP server using a different FTP client to determine if the problem lies with FileZilla or your network setup.

Tips to Resolve FileZilla’s Directory Listing Issue

FileZilla interface with directory listing

If you’re experiencing issues with FileZilla failing to retrieve directory listings on Windows 10, there are a few tips you can try to resolve the problem.

First, check your firewall and router settings. Make sure that FileZilla has the necessary permissions to access the internet and communicate through the required ports.

Next, ensure that your File Transfer Protocol (FTP) server settings are correct. Double-check the server address, username, and password.

If you’re using Transport Layer Security (TLS) encryption, ensure that the FTP server supports it and that you have the correct settings configured.

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If you’re still experiencing issues, try switching from active mode to passive mode. To do this, go to Edit > Settings > Connection > FTP > Passive mode and select “Use custom port range.”

These tips should help resolve any directory listing issues you may be encountering with FileZilla on Windows 10.

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