June 20, 2024

Are you experiencing unresponsive touch screen issues with your iPhone X? Here are 7 ways to fix it.

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Initial Troubleshooting: Cleaning and Accessory Management

Cleaning kit for iPhone X

To start troubleshooting your unresponsive iPhone X touch screen, it’s important to first clean the screen and check for any issues with accessories. Begin by gently wiping the screen with a microfiber cloth to remove any dust, dirt, or debris that may be interfering with the touchscreen functionality. Make sure to also clean any accessories, such as the lightning connector, as dirt or debris in these areas can also cause touch screen issues.

If your iPhone X is in a case or has a tempered glass screen protector, remove these and clean the device and accessories thoroughly. Sometimes, a bit of debris or pressure from the case or screen protector can cause touch screen issues. After cleaning, try using the touch screen again to see if the problem persists.

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If the touch screen is still unresponsive after cleaning and removing accessories, try using a different battery charger or USB-C cable to see if the issue is related to the charging equipment. You can also connect your iPhone X to a computer to see if the touch screen works when interacting with computer hardware.

By addressing potential issues with cleanliness and accessories, you may be able to resolve touch screen problems without needing further assistance from Apple or a phone repair service.

Restart and Force Restart Options

  • Restart the iPhone X
    • Press and hold the Side button and either Volume button until the slider appears.
    • Drag the slider, then wait for 30 seconds for the device to turn off.
    • Press and hold the Side button again until the Apple logo appears.
  • Force Restart the iPhone X
    • Quickly press and release the Volume Up button.
    • Quickly press and release the Volume Down button.
    • Press and hold the Side button until the Apple logo appears.

Software Updates and iOS Upgrades

It’s also important to check if any of your mobile apps need updating. Open the App Store and navigate to the Updates tab to see if there are any pending updates for your apps. Outdated apps can sometimes cause touch screen problems.

If you’re still experiencing touch screen issues, try restarting your iPhone X. Press and hold the side button and either volume button until the slider appears, then drag the slider to turn your device off. After a few seconds, press and hold the side button again until the Apple logo appears.

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Additionally, if your touch screen is unresponsive, try cleaning the screen and your fingers. Use a microfiber cloth to wipe the screen and make sure your fingers are clean and dry before using the touch screen. Dust, oil, or moisture can sometimes interfere with the touch screen’s responsiveness.

Advanced Fixes: Troubleshooting Utilities and Factory Reset

If your iPhone X touch screen is unresponsive, there are advanced fixes you can try before resorting to a factory reset. Troubleshooting utilities can help identify and resolve any software glitches causing the issue. One option is to use the mobile app called “Apple Support” from the App Store to run diagnostics on your device. Another option is to connect your iPhone X to a computer and use the iOS/iPadOS software to troubleshoot the touchscreen.

If these troubleshooting utilities don’t work, you may need to consider a factory reset. This will erase all data on your phone, so be sure to back up any important information first. To perform a factory reset on your iPhone X, go to “Settings,” then “General,” and select “Reset.” From there, choose “Erase All Content and Settings” to restore your device to its factory settings.

Seeking Professional Help for Unresponsive Screens

If you’ve tried all the basic troubleshooting steps and your iPhone X touch screen is still unresponsive, it might be time to seek professional help.

First, try restarting your iPhone X by pressing and holding the side button and either volume button until the power off slider appears. If that doesn’t work, try force restarting your iPhone X by quickly pressing and releasing the volume up button, then the volume down button, and then holding the side button until the Apple logo appears.

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If your screen is still unresponsive, it could be a hardware issue. Contact Apple Support or visit an Apple Authorized Service Provider to get your device checked. They can diagnose and fix any hardware problems that might be causing the issue.

It’s also possible that the unresponsiveness is due to a software glitch. Try updating your iPhone X to the latest iOS version through the App Store or using a computer with the latest version of iTunes.

If all else fails, it might be time to seek professional help from a technician who specializes in iPhone repairs. They can diagnose the issue and provide a solution, whether it’s a hardware problem or a software glitch that requires more advanced troubleshooting.


Does iPhone X have a screen problem?

The iPhone X does have some screen problems, such as facial identification issues and unresponsive touchscreens. Additionally, broken glass is a common problem.

What causes iPhone X screen to freeze?

The iPhone X screen can freeze due to various reasons such as low temperature, jailbreak, and iOS system update.

How do I fix unresponsive touch screen on iPhone?

To fix an unresponsive touch screen on an iPhone, you can try restarting the device by pressing and quickly releasing the Volume Up button, then the Volume Down button, and finally holding the Side button until the Apple logo appears.

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