June 18, 2024

Having trouble with a black screen on Sky Go for Windows? Here’s how to troubleshoot the issue.

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Restart Your Device

If you’re using Apple TV, go to Settings > System > Restart.

For Windows devices, simply click on the Start menu and select Restart.

Update Your Video Drivers

To update your video drivers, visit the manufacturer’s website and search for the latest drivers for your specific graphics card.

Download and install the updated drivers, following the instructions provided. Restart your computer to apply the changes.

If the issue persists, check for any Windows updates that may also address compatibility issues with Sky Go. This can sometimes resolve black screen problems.

Clear Your Browser Cache

  • Open your web browser.
  • Go to the Settings menu by clicking on the three dots in the top-right corner of the browser window.
  • Select “History” or “Privacy & Security” from the drop-down menu.
  • Find the option to clear your browsing data and click on it.
  • Check the box next to “Cached images and files” to clear your browser cache.
  • Click on the “Clear Data” button to confirm.
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Contact Your Internet Service Provider

Ask for assistance with any potential network issues that may be causing the problem.

They can help troubleshoot and provide solutions to ensure a smooth streaming experience.

If the issue persists, they may also be able to offer alternative solutions or suggestions to resolve the problem.


Why does my sky glass screen keep going black?

Your sky glass screen keeps going black because the NETWORKED STANDBY MODE may not be switched to ON and OVERNIGHT POWER SAVING may be switched to On. Try adjusting these settings to see if it resolves the issue.

Why won’t my Sky Go work on Windows 10?

My Sky Go is not working on Windows 10. Try completely removing the app and its associated hidden files and folders, including any Cisco and/or Synamedia folders in App\Data\LocalLow. Empty the recycle bin, reboot your PC, and then reinstall the Sky Go app.

Why won’t Sky Go load?

Sky Go won’t load because it may need to be run as an administrator and registered for restart in the compatibility settings.

Can you watch Sky Go on Windows?

Yes, you can watch Sky Go on Windows by downloading and installing the Sky Go App on your desktop.

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