July 23, 2024

I recently encountered an issue with my Surface Pro where it won’t power on or start. If you’re experiencing the same problem, there are a few troubleshooting steps you can try before seeking professional help.

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Disconnect Accessories and Charge

Surface Pro with disconnected accessories and charging cable.

Disconnect any accessories such as a computer mouse, USB flash drive, or computer keyboard from your Surface Pro. This includes any electrical connector or USB devices. Make sure to remove any SD cards as well.

Once all accessories have been disconnected, plug in the AC power supply to your Surface Pro. Make sure it is securely connected to both your device and a working power outlet.

Press and hold the power button on your Surface Pro for at least 30 seconds. This will help drain any remaining electrical charge from the device.

After 30 seconds, release the power button and press it again to turn on your Surface Pro. If your device still does not power on, you may need to seek technical support from Microsoft or a certified technician.

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If you are still experiencing issues with your Surface Pro not powering on, you may need to consider resetting the device or checking for any firmware updates. Check the Microsoft website or the Microsoft Store for any available updates or troubleshooting guides.

Utilize Keyboard Shortcuts

Surface Pro keyboard with highlighted shortcuts

  • Press and hold the Power button for at least 10 seconds to force a restart
  • Press Ctrl + Alt + Delete to bring up the task manager
  • Use Windows key + D to show the desktop
  • Press Windows key + L to lock the device
  • Use Alt + Tab to switch between open apps
  • Press Ctrl + C to copy and Ctrl + V to paste

Force a Restart Method

To force a restart on your Microsoft Surface Pro, follow these steps:

1. If your Surface Pro is not responding, press and hold the power button for 10-15 seconds. This will force the device to restart.

2. If that doesn’t work, try pressing and holding the power button and the volume up button at the same time for 15 seconds. This should force a restart as well.

3. If your Surface Pro still won’t power on or start, try plugging it into a power source using the AC power plug and then attempt the restart method again.

Service Options for Persistent Issues

If your Surface Pro won’t power on or start, there are a few service options to consider. First, check if your device is still under warranty. If it is, contact Microsoft technical support for assistance. They may be able to help you diagnose the issue and offer a solution.

If your warranty has expired, you can consider taking your Surface Pro to a Microsoft Store for repair. They have trained technicians who can assess the problem and provide repair services for a fee. Alternatively, you can seek out a third-party repair service that specializes in Microsoft Surface devices.

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Before seeking outside help, you can also try some troubleshooting steps on your own. For example, try using a different AC power plug or electrical connector to see if the issue is related to the power source. You can also attempt to reboot your Surface Pro by holding down the power button for at least 10 seconds.

If none of these options resolve the issue, it may be a hardware problem that requires professional attention. In some cases, a firmware update may be necessary to fix the issue, which can be done through the Microsoft Store or through a USB flash drive if the device is unresponsive.

Keep in mind that attempting to repair the device on your own may void any remaining warranty, so it’s important to weigh the risks before proceeding. If all else fails, consider reaching out to Microsoft technical support for further guidance.

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