March 1, 2024

Are you experiencing issues with your Microsoft Surface Pro not starting up? This article provides troubleshooting tips and solutions to help you get your device up and running again.

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Check for power issues – Make sure the Surface is fully charged or plugged in and the power adapter is working properly.

Initial Troubleshooting Steps

1. Check the Power Supply: Ensure that the power supply is properly connected to the Surface Pro and the power outlet. Try using a different power outlet to rule out any issues with the power source.

2. Perform a Hard Reset: Press and hold the power button on your Surface Pro for at least 30 seconds, then release it and press the power button again to turn it on.

3. Check for Firmware Updates: Connect your Surface Pro to a Wi-Fi network and check for any available firmware updates. Go to Settings > Update & Security > Windows Update and click on “Check for updates.”

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4. Remove External Accessories: Disconnect any external accessories, such as USB flash drives, SD cards, or external monitors, and then try starting the Surface Pro again.

5. Use a Keyboard Shortcut: If the Surface Pro is not responding, you can perform a two-button shutdown by pressing and holding the volume-up button and the power button simultaneously for 15 seconds, and then release the buttons.

6. Boot from a USB Recovery Drive: If the Surface Pro still won’t start, you can try booting from a USB recovery drive. Insert the USB recovery drive into the Surface Pro, press and hold the volume-down button, and then press and release the power button.

When my Microsoft Surface won’t start, I feel frustrated and helpless.

Wake-up Tactics for Your Device

Microsoft Surface Pro not turning on

  • Check the Power Source:
    • Ensure that the power cable is securely connected to the device and the power outlet.
    • If using a battery, check if it is charged or try a different power source.
  • Perform a Hard Reset:
    • Press and hold the power button for at least 30 seconds to perform a hard reset.
    • Release the power button and then press it again to turn on the device.
  • Check for Software Updates:
    • Ensure that the device has the latest software updates installed.
    • Go to Settings > Update & Security > Windows Update to check for and install any available updates.
  • Perform a System Restore:
    • If the device still won’t start, perform a system restore to a previous point when it was working properly.
    • Go to Settings > Update & Security > Recovery and select “Reset this PC” to perform a system restore.
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Restart Techniques for Different Models

If your Microsoft Surface Pro won’t start, there are different restart techniques you can try depending on the model you have. For the Surface Pro 3, Surface 3, Surface Pro 4, Surface Laptop 3, Surface Laptop 2, Surface Laptop, Surface Laptop Go, Surface Go, Surface Pro X, and Surface Book, you can try a hard restart by holding down the power button for 30 seconds and then releasing it. This can help to reset the device and resolve any startup issues.

For the Surface Studio, you can try a soft restart by using the keyboard shortcut Ctrl + Alt + Delete and selecting the restart option from the menu. This can help to refresh the system and resolve any software-related startup issues.

If you are experiencing startup issues with the Surface Laptop Studio, you can try a power cycle by disconnecting the power adapter, removing the battery if possible, and holding down the power button for 15 seconds. Then reinsert the battery and reconnect the power adapter before attempting to start the device again.

For the Surface Laptop, you can try a restart from the Windows login screen by clicking on the power icon in the bottom right corner and selecting the restart option. This can help to refresh the system and resolve any software-related startup issues.

Service Options for Persistent Issues

If you have tried troubleshooting your Microsoft Surface Pro and it still won’t start, it may be time to explore service options. One option is to contact Microsoft Support for assistance. They may be able to provide remote troubleshooting or arrange for a repair service. Another option is to visit a Microsoft Store if there is one near you. The staff there can evaluate your device and provide recommendations for repair or replacement.

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If your Surface Pro is still under warranty, you may be eligible for a free repair or replacement. Check the terms of your warranty to see what is covered and how to make a claim. If your warranty has expired, you can still contact Microsoft Support to inquire about paid repair services.

In some cases, you may be able to take your Surface Pro to a third-party repair shop. Be sure to choose a reputable service provider that has experience with Microsoft devices. They may be able to diagnose and fix the issue for you, but keep in mind that this could void any remaining warranty on your device.

If your Surface Pro won’t start due to a hardware issue, such as a faulty battery or electrical connector, it may require professional repair. Consider contacting Microsoft Support or visiting a Microsoft Store for assistance with hardware-related problems. They have the expertise and resources to address these types of issues effectively.

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