April 22, 2024

Welcome to our article discussing the perplexing issue of the Dell Latitude E7470’s refusal to charge when connected to its docking station. In this brief read, we unravel the mystery behind this charging dilemma and explore potential solutions to bring power back to your beloved device.

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Check the power adapter and cable: Ensure that the power adapter and cable connected to the docking station are functioning properly. Try using a different power adapter or cable to eliminate the possibility of a faulty connection.

Symptoms of Dell Latitude E7470 not charging on docking station

If your Dell Latitude E7470 is not charging on the docking station, there are a few symptoms to look out for. Firstly, check if the LED on the AC adapter is lit up when connected to the docking station. If not, try a different AC adapter to rule out any issues with the current one. Additionally, check the battery icon on the laptop to see if it indicates that the laptop is charging. If none of these solutions fix the problem, it may be necessary to update the Thunderbolt Controller Driver or reinstall the docking station software.

A common issue with the Dell Latitude E7470 not charging on a docking station could be a faulty power adapter or docking connector.

Common causes of Dell Latitude E7470 not charging on docking station

  • Faulty power adapter
  • Loose connection
    Faulty power adapter
Loose connection
  • Defective docking station
  • Faulty battery
  • Software issue
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Faulty power adapter:

  1. Check if the power adapter is properly plugged into the docking station and the power outlet.
  2. Try using a different power adapter to see if the issue is resolved.
  3. Inspect the power adapter for any signs of damage or frayed cables. Replace if necessary.

Loose connection:

  1. Ensure that the docking station is securely connected to the laptop.
  2. Inspect the docking station’s ports and connectors for any debris or dirt. Clean if necessary.
    Ensure that the docking station is securely connected to the laptop.
Inspect the docking station's ports and connectors for any debris or dirt. Clean if necessary.
  3. If using an external monitor, ensure that the video cable is properly connected.

Defective docking station:

  1. Try connecting the laptop directly to the power adapter without the docking station. If it charges, the issue may be with the docking station.
  2. Test the docking station with another compatible laptop to determine if it is functioning properly.
    Try connecting the laptop directly to the power adapter without the docking station. If it charges, the issue may be with the docking station.
Test the docking station with another compatible laptop to determine if it is functioning properly.
  3. Update the docking station’s firmware and drivers to the latest version.

Faulty battery:

  1. Check the battery health and status in the laptop’s BIOS or power settings.
  2. If the battery is old or damaged, consider replacing it with a new one.
    Check the battery health and status in the laptop's BIOS or power settings.
If the battery is old or damaged, consider replacing it with a new one.
  3. Perform a battery calibration by fully charging and discharging the battery.

Software issue:

  1. Restart the laptop and docking station to see if it resolves the charging issue.
  2. Update the laptop’s BIOS and drivers to the latest versions.
    Restart the laptop and docking station to see if it resolves the charging issue.
Update the laptop's BIOS and drivers to the latest versions.
  3. Check the power management settings to ensure they are configured correctly.
  4. Run a diagnostic test on the laptop to identify any software-related issues.

Solutions to Dell Latitude E7470 not charging on docking station

  1. Check the power source:

    • Make sure the docking station is properly connected to a power outlet.
    • Verify that the power outlet is functioning correctly by plugging in another device.
      Make sure the docking station is properly connected to a power outlet.
Verify that the power outlet is functioning correctly by plugging in another device.
  2. Inspect the docking station and power cable:

    • Ensure that all connections between the docking station and laptop are secure.
    • Check for any visible damage or fraying on the power cable.
      Ensure that all connections between the docking station and laptop are secure.
Check for any visible damage or fraying on the power cable.
    • If there is damage, replace the power cable with a new one.
    • Try using a different power cable to see if the issue is resolved.
  3. Reset the docking station:

    • Power off the laptop and disconnect it from the docking station.
    • Unplug the docking station from the power outlet.
      Power off the laptop and disconnect it from the docking station.
Unplug the docking station from the power outlet.
    • Press and hold the power button on the docking station for 10 seconds.
    • Plug the docking station back into the power outlet.
    • Reconnect the laptop to the docking station.
    • Power on the laptop and check if it charges on the docking station.
      Reconnect the laptop to the docking station.
Power on the laptop and check if it charges on the docking station.
  4. Update the drivers:

    • Go to the Dell support website and enter your laptop’s service tag to find the latest drivers.
    • Download and install any available updates for the docking station and power-related drivers.
      Go to the Dell support website and enter your laptop's service tag to find the latest drivers.
Download and install any available updates for the docking station and power-related drivers.
    • Restart the laptop and check if it charges on the docking station.
  5. Check the BIOS settings:

    • Restart the laptop and press the designated key (e.g., F2 or Del) to access the BIOS settings.
    • Navigate to the Power or Battery section in the BIOS.
      Restart the laptop and press the designated key (e.g., F2 or Del) to access the BIOS settings.
Navigate to the Power or Battery section in the BIOS.
    • Ensure that the docking station charging feature is enabled.
    • Save the changes and exit the BIOS.
    • Restart the laptop and test if it charges on the docking station.
  6. Perform a system reset:

    • Save any unsaved work and close all open applications.
    • Disconnect the laptop from the docking station.
    • Shut down the laptop completely.
    • Unplug the docking station and power cable from the laptop.
      Shut down the laptop completely.
Unplug the docking station and power cable from the laptop.
    • Press and hold the laptop’s power button for 30 seconds.
    • Reconnect the power cable and docking station to the laptop.
      Press and hold the laptop's power button for 30 seconds.
Reconnect the power cable and docking station to the laptop.
    • Power on the laptop and check if it charges on the docking station.
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Understanding different types of docking stations for Dell Latitude E7470

Understanding Different Types of Docking Stations for Dell Latitude E7470

There are several types of docking stations available for the Dell Latitude E7470. Each type offers different features and connectivity options.

One type is the USB-C docking station, which provides power delivery, data transfer, and video output through a single USB-C cable. Another type is the Thunderbolt docking station, which offers even faster data transfer speeds and expanded connectivity options.

When choosing a docking station, it is important to consider your specific needs and the compatibility of your laptop. Ensure that the docking station supports the wattage of your AC adapter and check for any compatibility issues with your operating system or other devices.

For troubleshooting charging issues, check the LED indicators on the docking station. If the LEDs do not light up, try using a different AC adapter or connecting the laptop directly to the power outlet.

If the problem persists, it may be related to the laptop’s battery or AC adapter. Check for any AC adapter errors in the device manager or reinstall the AC adapter driver. Updating the laptop’s BIOS can also help resolve charging issues.

If you are still experiencing problems, it is recommended to contact Dell support for further assistance. They can provide specific recommendations based on your situation and help you find a solution to your charging problem.

Troubleshooting AC adapter issues for Dell Latitude E7470




Dell Latitude E7470 Not Charging on Docking Station


Dell Latitude E7470 Not Charging on Docking Station – AC Adapter Troubleshooting

Issue Possible Cause Solution
AC adapter not recognized Faulty AC adapter or docking station Try using a different AC adapter or docking station. Contact Dell support if necessary.
Battery not charging Defective battery or charging circuit Replace the battery or contact Dell support for further assistance.
Loose connection Loose AC adapter or docking station connection Ensure all connections are secure and properly plugged in.
Overheating Excessive heat affecting charging capability Clean the laptop’s vents and ensure proper ventilation. Consider using a cooling pad.
Software issue Driver or software problem Update the laptop’s BIOS and relevant drivers. Perform a system restart.


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