May 26, 2024

Having trouble with your AirPods Pro connected but no sound? Here are some easy fixes to try.

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Preliminary Checks and Reconnecting Steps

Before diving into more complex solutions for your AirPods Pro connected but no sound issue, start with some preliminary checks. Make sure your AirPods are fully charged and properly connected to your device. Check the volume levels on both your device and your AirPods to ensure they are not muted or too low.

Once you have confirmed these basic steps, move on to reconnecting your AirPods to see if that resolves the issue. Start by disconnecting your AirPods from your device and reconnecting them. If you are using an iPhone, go to the Bluetooth settings and forget your AirPods, then pair them again.

If you are using a Mac, click on the Bluetooth icon in the taskbar and select your AirPods to disconnect them. Then, reconnect them by selecting them from the list of available devices. For Windows 11 users, open the settings menu and go to Devices > Bluetooth & other devices to disconnect and reconnect your AirPods.

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After these simple steps, test your AirPods to see if the sound has returned. If you are still experiencing issues, you may need to move on to more advanced troubleshooting methods. But starting with these preliminary checks and reconnecting steps can often resolve the problem quickly and easily.

Adjusting Settings and Output Device

  • Check the volume level on your AirPods Pro:
    • Ensure that the volume on your AirPods Pro is turned up by pressing the volume buttons on the AirPods or adjusting the volume on your connected device.
  • Check the audio output settings on your device:
    • Make sure that your device is set to output audio to your AirPods Pro. This can usually be done through the device’s settings or control panel.
  • Disconnect and reconnect your AirPods Pro:
    • Try disconnecting your AirPods Pro from your device and then reconnecting them. This may help refresh the connection and resolve the sound issue.
  • Restart your device:
    • Sometimes a simple restart of your device can fix any connectivity or sound issues with your AirPods Pro. Turn off your device, wait a few seconds, and then turn it back on.
  • Try using your AirPods Pro with a different device:
    • If possible, connect your AirPods Pro to a different device to see if the sound issue persists. This can help determine if the problem is with your AirPods Pro or the original device.

Troubleshooting with Resets and Updates

1. Reset your AirPods Pro: To troubleshoot no sound issues, reset your AirPods Pro by placing them in their case, closing the lid, and waiting for at least 15 seconds before opening the lid and reconnecting them to your device.

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2. Update your device’s software: Ensure that your iOS, MacOS, or Android device is running the latest software version to prevent any compatibility issues that may be causing the sound problem with your AirPods Pro.

3. Check the audio settings on your device: Make sure that the volume on your iPhone, Mac, or Windows computer is turned up, and that the AirPods Pro are selected as the output device in the audio settings.

4. Clean the ear tips and speaker mesh: Remove the ear tips from your AirPods Pro and clean them with a soft, dry cloth. Also, gently clean the speaker mesh on the AirPods Pro to ensure there is no blockage causing the sound issue.

5. Try connecting your AirPods Pro to a different device: Test if the no sound issue is specific to one device by connecting your AirPods Pro to another iPhone, Mac, or Android device to see if the problem persists.

6. Contact Apple Support: If you have tried all the above fixes and are still experiencing no sound with your AirPods Pro, reach out to Apple Support for further assistance in resolving the issue.

Maintenance and Professional Support

AirPods Pro maintenance tools

If your AirPods Pro are connected to your device but you can’t hear any sound, there are a few easy fixes you can try.

First, make sure your AirPods Pro are charged. Check the battery level by looking at the battery icon on your device’s taskbar or by asking Siri.

Next, ensure that the volume on your device is turned up. Adjust the volume using the buttons on your device or by going into the settings.

If you’re using your AirPods Pro with a Mac, make sure they are selected as the audio output device. Click on the sound icon in the menu bar and select your AirPods Pro from the list of available devices.

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If you’re using your AirPods Pro with an iOS device, try disconnecting and reconnecting them. Go to the Bluetooth settings on your device, forget the AirPods Pro, and then reconnect them.

If you’re still not getting any sound from your AirPods Pro, try resetting them. Place the AirPods Pro back in the charging case, press and hold the setup button until the status light flashes amber, then reconnect them to your device.


Why is my AirPods Pro connected but no sound?

Your AirPods Pro may be connected but have no sound if there is debris obstructing the speaker mesh. Try cleaning your AirPods to see if that resolves the issue, and if not, consider resetting them.

Why do my AirPods say it’s connected but not working?

Your AirPods may say they’re connected but not working because there could be an issue with your source device. Try disconnecting and reconnecting your AirPods to troubleshoot the problem.

Why aren t my AirPods playing music but connected?

Your AirPods may not be playing music even though they are connected because the volume could be muted. Check to ensure that the volume is turned up on both your iPhone and the app you are using.

How do I factory reset my AirPods Pro?

To factory reset your AirPods Pro, place them in their case, close the lid, wait for 30 seconds, then open the lid. Press and hold the setup button on the back of the case for about 15 seconds until the status light flashes amber, then white.

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