Having trouble with your Kindle? Dealing with a frozen screen? Here’s how to reset and fix the issue.
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Checking and Charging the Battery
To check and charge the battery on your Amazon Kindle, start by plugging the USB hardware into your e-reader and then into your laptop or a wall outlet using a battery charger. If your Kindle is frozen, press and hold the power button for 40 seconds to reset it. If this doesn’t work, try rebooting the device by holding the power button for 20 seconds. If the issue persists, you may need to perform a factory reset, but be sure to back up your data first. If you’re still having trouble, contact Amazon customer service for further assistance.
Performing a Soft Reset
To perform a soft reset on your Amazon Kindle when it’s frozen, press and hold the power button for 20 seconds. This should force a reboot and fix any glitches causing the frozen screen. If this doesn’t work, try plugging in the device with a battery charger for a few hours and then attempt the reset again. If the issue persists, consider performing a factory reset or contacting customer service for further troubleshooting.
Executing a Factory Reset
To execute a factory reset on your Kindle, first ensure that your device is charged or plugged in to a power source. Next, locate the “Reset” button on your device – this may be a small hole that requires a paperclip or similar tool to press. Press and hold the “Reset” button for 40 seconds, then release. Your Kindle should restart and the frozen screen issue should be resolved.
If the factory reset does not fix the problem, you may need to contact Amazon customer support for further troubleshooting or to inquire about your warranty.
Troubleshooting When Unresponsive
Restart the Device
- Press and hold the power button for 40 seconds.
- Release the power button, then press it again to turn on the device.
Charge the Device
- Connect the device to a power source using the provided charger.
- Leave the device to charge for at least 30 minutes.
Reset the Device
- Locate the small reset button on the device (usually a pinhole).
- Use a paperclip or similar tool to press and hold the reset button for 10 seconds.
- Turn on the device to see if the screen is responsive.