May 26, 2024

Having trouble opening your emails on your iPad? Here’s how to fix all issues.

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Verify Network and Internet Connection

To verify your network and internet connection on your iPad, first, make sure you are connected to Wi-Fi. Go to Settings and select Wi-Fi to see if you are connected to a network. If not, select a network and enter the password if required.

If you are connected to Wi-Fi but still experiencing issues, try opening a web page in Safari to test your internet connection. If the page loads successfully, then your internet connection is working fine.

If the web page does not load, try restarting your router and modem. Unplug them, wait for a few seconds, and then plug them back in. This can often resolve connection issues.

Additionally, you can try resetting your network settings on the iPad by going to Settings, selecting General, and then Reset. Choose Reset Network Settings and enter your passcode if prompted.

By verifying your network and internet connection, you can ensure that the issue with your email not opening on your iPad is not related to connectivity problems.

Ensure Fetch Data and Background App Refresh Are Enabled

  • Open the Settings app on your iPad.
  • Scroll down and tap on Mail.
  • Tap on Accounts.
  • Select your email account.
  • Make sure Fetch Data is turned on.
  • Go back to the Mail settings.
  • Tap on Background App Refresh.
  • Ensure it is turned on for Mail.
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Check Mail Notification and Server Settings

To fix email not opening on your iPad, first check your mail notification and server settings. Make sure your email notifications are turned on to receive alerts for new messages.

Next, ensure that your server settings are configured correctly. Go to Settings > Mail > Accounts and select your email account. Double-check the incoming and outgoing server settings to ensure they match the information provided by your email provider.

If you are using iCloud email, make sure your iCloud account is properly set up on your iPad. Go to Settings > iCloud and sign in with your iCloud email address and password.

If you are still experiencing issues, try removing and re-adding your email account on your iPad. This can sometimes resolve any syncing problems that may be causing the email not to open.

Update or Reinstall Your Mail App

If your mail app is not opening on your iPad, one solution is to update or reinstall the app. To update your mail app, go to the App Store and search for the app. If there is an update available, click on “Update” to install it.

If updating does not fix the issue, you can try reinstalling the mail app. To do this, first delete the app from your iPad by pressing and holding the app icon until it shakes, then tapping the “X” in the corner.

Next, go to the App Store and search for the mail app again. Click on “Download” to reinstall the app on your device.

Remember to sign back into your email account after reinstalling the app to access your emails.

By updating or reinstalling your mail app, you can potentially resolve any issues with it not opening on your iPad.

Reset iPad Settings and Network Connections

To reset your iPad settings and network connections, follow these steps:

1. Resetting Settings: Go to Settings > General > Reset > Reset All Settings. This will not delete any data, but will reset all settings to default.

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2. Resetting Network Connections: Go to Settings > General > Reset > Reset Network Settings. This will delete all saved Wi-Fi networks and passwords, so make sure you have them written down.

3. Restart iPad: After resetting settings and network connections, restart your iPad by holding down the power button until the slider appears. Slide to power off, then turn it back on.

Clear Mail App History and Cache

To clear the mail app history and cache on your iPad, follow these steps:

1. Open the Settings app on your iPad.

2. Scroll down and tap on “Mail.”

3. Tap on the email account that is causing issues.

4. Scroll down and tap on “Delete Account.”

5. Confirm that you want to delete the account.

6. Once the account is deleted, restart your iPad.

7. Go back to the Settings app and tap on “Mail” again.

8. Tap on “Add Account” and re-add the email account you just deleted.

9. Check if the email app is now opening properly.

Confirm Your Email Account Details

1. Open the Apple Mail app on your iPad.
2. Tap on the “Mail” option at the bottom of the screen.
3. Select “Accounts” and then choose the email account you want to confirm.
4. Tap on the account and make sure all the details are correct.
5. If any details need to be updated, tap on “Account” and then “Advanced” to make changes.
6. Once you have confirmed and updated all the details, close the settings and try opening your email again.

Restart Mail App or iPad Device

iPad home screen

If your email is not opening on your iPad, one simple fix is to restart the Mail app or your iPad device.

To restart the Mail app, simply double click the home button on your iPad, swipe up on the Mail app to close it, then re-open the app.

If the issue persists, try restarting your iPad device. To do this, press and hold the power button until the “slide to power off” slider appears. Slide to power off, wait a few seconds, then press and hold the power button again until the Apple logo appears.

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This should help resolve any issues with the Mail app on your iPad. If the problem continues, you may need to consider other troubleshooting steps.

Contact Your Email Service Provider

It is important to provide your email service provider with relevant information such as your email address and any error messages you are receiving. This will help them diagnose the issue more effectively and provide a quicker resolution.

Your email service provider may also recommend checking your settings on your iPad to ensure they are configured correctly for accessing your email account. Be sure to follow their instructions carefully to avoid any further issues.


Why can’t I open my emails?

You can’t open your emails because there may be a technical issue with your browser or internet connection. Try logging out of your email account, clearing your browser’s history and cookies, closing and reopening the browser, and then logging back in to see if that resolves the issue.

How do I get my email to work on my iPad?

To get your email to work on your iPad, go to Settings, tap on Mail, then select Accounts. From there, tap Add Account and choose your email provider. Enter your email address and password, then follow the prompts to verify and save your account.

Why won’t my email load?

Your email may not be loading because your email app is not updated. Make sure to check for the latest updates in the app store to minimize any issues. Additionally, review your email sync settings to ensure they are properly configured.

How to reset Mail on iPad?

To reset Mail on iPad, you can remove your email account and then set it up again. Simply go to Settings > Mail, tap Accounts, select the email account you want to remove, tap Delete Account, and then add your account again.

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